Hiring reliable remote intake specialists for law firms isn’t easy – especially when you need thirty of them, trained and ready, fast. But a Chicago-based personal injury firm needed exactly that.
Here’s how Arvenda sourced, trained, and deployed 30 remote intake specialists from LATAM, helping the firm increase conversions, reduce costs, and scale without stress.
The Challenge
The Chicago law firm was experiencing rapid growth. Leads were pouring in, but the internal team couldn’t keep up. They needed:
- A full intake department of 30 specialists.
- Fast hiring without sacrificing quality.
- Professionals with excellent communication, empathy, and legal awareness.
- A cost-effective, fully remote team that integrated into existing workflows.
Local hiring wasn’t delivering results. The firm needed a new approach and a trusted partner.
Arvenda’s Solution
1. Smart Sourcing Across LATAM
To build a dependable team of remote intake specialists for law firms, we focused on:
- B2–C1 English proficiency.
- Customer service or call center background.
- Emotional intelligence and professionalism.
- Experience in legal, medical, or insurance roles.
Over 350 candidates were sourced in the first 10 days.
2. A Rigorous 4-Step Vetting Process
Every candidate passed through a selection system designed for legal intake excellence:
- English communication assessment.
- Live role-play intake scenarios specific to personal injury.
- Culture-fit interview to ensure long-term alignment.
- Technical compliance check (equipment, internet, CRM familiarity).
Only 8% advanced to the final stage.
3. Legal Intake Training Engine
To guarantee performance from day one, Arvenda built a customized training program covering:
- Personal injury terminology.
- Empathy-driven conversations.
- Lead qualification standards.
- Compliance expectations.
- CRM and workflow execution.
- De-escalation strategies.
This training allowed new hires to operate confidently and consistently within the firm’s process.
4. Phased Deployment for Stability
We implemented a structured roll-out plan to protect quality as the team scaled:
- Week 1: 8 specialists
- Week 2: +12 specialists
- Week 4: +10 specialists
This phased approach allowed the law firm to test, refine, and optimize the intake workflow with zero downtime.
The Results
The impact was immediate:
- 30 remote intake specialists deployed in just 6 weeks.
- 40% increase in qualified leads processed.
- 2.3x improvement in conversion rate from call to signed case.
- 55% cost savings compared to local Chicago hiring.
- Stable, high-retention team performance.
The firm now operates with a reliable intake engine that supports its continued rapid growth.
Why Remote Intake Specialists for Law Firms Are a Game Changer
For growing firms, intake is either a bottleneck or a competitive advantage. A remote LATAM team bridges the gap by delivering:
- Faster hiring
- Strong communication skills
- Cultural alignment
- Cost-effective staffing
- High performance across time zones
Arvenda makes this possible through structured sourcing, training, and deployment designed specifically for legal teams.
Ready to Build Your Intake Team?
If you’re looking to scale your legal intake department with trained, reliable talent, Arvenda can help. Whether you need 5 specialists or a 50-person department – we build the team, train them, and launch them quickly.
Book a consultation and start building your remote intake team today.
